What types of appointment do we offer?
Routine appointments - We have appointments that can be booked from 3 days in advance up to 4 weeks in advance . We will always endeavour to offer patients an appointment with the clinician of their choice, wherever possible. In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Urgent appointments – patients requesting a same-day appointment or urgent assistance throughout the day will be offered a telephone call-back by the Urgent Care Doctor or Urgent Care Nurse and will be offered a face-to-face appointment, if needed, following telephone assessment.
When contacting the practice to make an appointment, the receptionist will ask you for details about the problem or need and direct you to the best care. Any information that you give will be treated in the strictest of confidence.
When are the appointments available?
We offer appointments from 8.30 in the morning, throughout the day, late evening appointments from 6.30pm and a Saturday morning surgery. Please note that all of these routine appointments will need to be booked as we do not offer a walk-in service.
How can I book an appointment?
You can make an appointment by:
- Telephone - our phone lines are open from 08:30 Monday to Friday
- Internet - you need to be registered with our Internet Service to book appointments online. To find out more click here. (Please note that you can register online but you will only be able to book one appointment. For full registration for all online services, please bring photo ID into the practice.)
What do I do in an emergency?
If you need us in an emergency during our opening hours please call us on 0117 949 7774.
If you need help outside our usual opening hours, please dial 111 for the out of hours service. Calls to this number are free from both landline and mobile phones.
How long is an appointment?
All routine GP appointments are for 10 minutes.
Can I talk to my GP or a nurse on the phone?
The surgery endeavours to provide daily telephone slots with GPs and nursing staff for routine, follow-up queries about existing problems. The GP will call you back, and will leave a message if he/she cannot reach you on the provided number. Please let us know if you do not want a message to be left.
What happens if I miss a call from the GP?
The GP will try to contact you twice on the number you provide and will leave a message if he/she cannot reach you. Please let us know if you do not want a message to be left. Please endeavour to make yourself available and keep your line free to ensure you receive your call. We do use mobile phone numbers so please be aware that you may not recognise the mobile number which appears on your phone.
Do you have a Language Interpreting Service?
Yes, we do. Please try to book a double appointment in advance in order to be able to use this. Sometimes it can be better than having a family member present to interpret as it allows a more private conversation between patient and GP.
Will you remind me about my appointment?
If we have your current mobile telephone number, we can send you a text-message appointment reminder.
What happens if I can’t make my appointment?
If you cannot attend an appointment for any reason please inform us as soon as possible so that this appointment can be offered to someone else. We lose a lot of appointments each week due to people not attending.
What if I need to be examined during my appointment?
You have the option of having an impartial observer (a chaperone) present during an examination. Further information is available within our Chaperone Policy.