1A Church RoadHorfieldBristol, BS7 8SATel: 0117 949 7774
Routine appointments - We have appointments that can be booked from 3 days in advance up to 4 weeks in advance . We will always endeavour to offer patients an appointment with the clinician of their choice, wherever possible. In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Urgent appointments – patients requesting a same-day appointment or urgent assistance throughout the day will be offered a telephone call-back by the Urgent Care Doctor or Urgent Care Nurse and will be offered a face-to-face appointment, if needed, following telephone assessment.
When contacting the practice to make an appointment, the receptionist will ask you for details about the problem or need and direct you to the best care. Any information that you give will be treated in the strictest of confidence.
We offer appointments from 8.30 in the morning, throughout the day, late evening appointments from 6.30pm and a Saturday morning surgery. Please note that all of these routine appointments will need to be booked as we do not offer a walk-in service.
You can make an appointment by:
If you need us in an emergency during our opening hours please call us on 0117 949 7774.
If you need help outside our usual opening hours, please dial 111 for the out of hours service. Calls to this number are free from both landline and mobile phones.
All routine GP appointments are for 10 minutes.
The surgery endeavours to provide daily telephone slots with GPs and nursing staff for routine, follow-up queries about existing problems. The GP will call you back, and will leave a message if he/she cannot reach you on the provided number. Please let us know if you do not want a message to be left.
The GP will try to contact you twice on the number you provide and will leave a message if he/she cannot reach you. Please let us know if you do not want a message to be left. Please endeavour to make yourself available and keep your line free to ensure you receive your call. We do use mobile phone numbers so please be aware that you may not recognise the mobile number which appears on your phone.
Yes, we do. Please try to book a double appointment in advance in order to be able to use this. Sometimes it can be better than having a family member present to interpret as it allows a more private conversation between patient and GP.
If we have your current mobile telephone number, we can send you a text-message appointment reminder.
If you cannot attend an appointment for any reason please inform us as soon as possible so that this appointment can be offered to someone else. We lose a lot of appointments each week due to people not attending.
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
When you and your GP agree that you need to see a specialist you will be sent paperwork from the surgery which instructs you on how to book a hospital or clinic appointment that can deal with your medical problem – this means that you will be able to choose the date and time of your appointment. The paperwork sent to you will contain a booking reference number and two passwords that you will need to quote when you call the appointments line of the hospital/clinic of your choice.
If you have any questions or need help with booking your appointment, you are welcome to contact the medical secretaries at the surgery for further assistance (0117 949 7774).
You can also obtain further information on the web link below.
E-Referrals web page
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Gloucester Road Medical Centre (GRMC) is a training practice. This means we have been approved by the Deanery to teach GP Registrars (doctors in their final year of general practice training before becoming independent GPs). They spend up to a year working in the practice. Dr Holdsworth and Dr Honeywill are our current trainers.
We also have F2 (foundation year 2) doctors in the practice from time to time. These are fully registered doctors who are doing their junior doctor hospital training and spending a period in general practice (usually 4 months) as part of this training. Recent F2 doctors at GRMC have been planning careers in dermatology and paediatrics and have found their experience in general practice very useful for their training.
If you are offered an appointment with one of our training doctors, you can be assured that they are supported by one of our regular doctors and are fully qualified to see patients. They are often popular as they are allocated longer appointment times to see patients!
We also teach 4th year medical students and 1st year medical students.
As a practice we believe that teaching and training are important, to bring on the next generation of doctors. It also helps to keep us (and our patients!) on our toes, with new ideas from training and from hospital medicine
Avon Local Medical Committee Limited
This leaflet provides guidance on what to expect when you are referred by your GP to see a Specialist (or therapist). Please read this information carefully— it may save you an unnecessary trip to the surgery by talking this process through with your specialist.
All tests and investigations required by the specialists must be ordered by them and the appointments sent to you.
If the specialist requires blood tests he/she should give you a request form which you can take to whoever normally provides blood tests in your area. This varies and may be your surgery, hospital or community clinic.
The specialist is responsible for acting upon the results of any test he/she requests and for informing you of the results.
If you haven’t heard from the specialist about a test result please ring his or her secretary at the hospital. Unfortunately your surgery may not know the result and will not know what the specialist intended to do with the information.
If the specialist prescribes a new medication or changes one that you are on please ask them to provide you with the first prescription. This may be on a white prescription that can be used in the hospital pharmacy or on a green one that you can take to your normal pharmacy.
Upon notification from the specialist your surgery may automatically add the medication change to your repeat list on the computer. You will then be able to order re-supply without an appointment. You may need to telephone your surgery to confirm this or use on-line services if you have registered for them.
If you are uncertain what changes the specialist is making please ask them to explain it to you at the appointment. It saves you having to see your GP to discuss something he or she may only know of from a short letter of explanation.
If you need to be certified as unfit for work as a result of the treatment provided by your specialist (or therapist) he or she should issue a sick note when you are discharged from hospital or seen in the clinic. Please ask for one if you need it.
If you need to be seen again the hospital will provide you with another appointment. Please ask the specialists’ secretary if it does not arrive in a timely way.
In summary, the specialists are responsible for:
• Looking after all your tests
• Providing prescriptions when needed
• Issuing a sick note if required
• Providing you with a follow up appointment if necessary.
Advice and Guidance for Patients on what to expect April 2016
14a High Street, Staple Hill, Bristol BS16 5HPTel: 0117 9702 755 Fax: 0117 9702 710 Email: firstname.lastname@example.org Website: www.avonlmc.co.uk Company limited by guarantee. Registered inEngland and Wales No. 6576488
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