Phoenix Primary Care Network - Patient Survey
Horfield Health Centre and Gloucester Road Medical Centre have recently joined up to form the Phoenix Primary Care Network, or PCN. This is part of the wider NHS programme to provide PCNs across the country. The idea is to work at a bigger scale, and to share good ideas between groups of GP practices.
The long term goal of PCNs is to improve the care we offer to our patients through better engagement with local community groups and the wider health and social care system. You can find our more here: https://www.england.nhs.uk/primary-care/primary-care-networks/
Dr Tom Pelly (HHC) and Dr Michelle Jones (GRMC) are the PCN clinical directors, and we want to know if you’ve got any brilliant, burning ideas or feedback to share with us.
We’d like to hear your thoughts on the following questions: We’ll then feed them into the board to help us shape our next steps.
And please think as widely and as ambitiously as you can. There are no right or wrong answers! Thank you very much. The survey is accessible here.
If you run out of a prescribed medicine outside of the surgery opening hours and need medication urgently, community pharmacies can get you an emergency supply quickly, even if you're away from home. Further information available here.
Self-Care Week 18th-24th November
Self-Care Week is an annual national awareness week that focuses on establishing support for self-care across communities, families and generations. More needs to be done to support people to better look after their own health. Empowering individuals to self-care has many benefits for their short term and long term health and this is important since people are living longer. Helping people to look after their own health, and their family’s health also helps to manage demand on health services.
This self-care week the surgery, in collaboration with other local practices, has chosen to raise awareness of men’s mental health, encouraging men to talk about their mental health with a friend, relative, or colleague, and visit their GP if they're struggling. It's ok to not be ok.
Our campaign includes a display board and leaflets with information, posts and links on Facebook and on our website. We do hope that you will find the information both interesting and helpful. Click here for further information.
GRMC wins GP Practice of the Year Award!
Gloucester Road Medical Centre has won GP Practice of the Year Award at the Bristol and Bath Health and Care Awards 2019, sponsored by Care UK, Emersons Green Treatment Centre.
'The level of care and support shown throughout this practice goes above and beyond any practice many have ever dealt with. During the month, you only have to call and will receive a call back usually within a mere 15 minutes. You will be offered a same day appointment or a home visit for those who find it too difficult to step into a busy practice environment.'
All the staff at Gloucester Road Medical Centre were absolutely delighted to have been selected as overall winners of the GP Practice of the Year category. We have had significant challenges to overcome in recent months and the staff have all been working very hard to adapt to and overcome these difficulties, so the public recognition and the accolade that this award has brought to us is particularly well timed and very well received. It has boosted our morale enormously and we shall take pride in displaying the trophy and creating a display of photographs for staff and patients to enjoy in the weeks to come.
Read the full article here
GRMC is Expanding!
You may be aware that in recent months, there are a number of changes soon to be affecting GP services in our area. Two GP surgeries, Bishopston and Northville, are currently being managed by an interim NHS provider. Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (BNSSG CCG) recently reviewed the contracts for these at the end of June 2019 and decided that list closure and their dispersal was the most appropriate course of action for both surgeries. The total number of patients affected by this decision is approximately 15,000. Gloucester Road Medical Centre is one of six practices who have agreed to register additional patients. We anticipate that 4,500 to 5,000 will choose to register at this practice owing to the close proximity to the surgeries that will finally close on the 30th September 2019. This will increase our medical list from 15,000 to 20,000 patients.
Despite the very tight timescales involved, we are, of course, working as fast as we can to meet the demands of our rapid expansion. We are busy recruiting extra GPs, nurses, reception and admin staff and so our existing patients are likely to see a number of new faces over the coming months. All of these extra patients and staff will put huge pressures on our premises and we have already drawn up very ambitious plans to increase our space. We hope to add a further four nurse treatment rooms, six additional GP consulting rooms and extra office accommodation. It will be necessary to remove some existing roofing to enable us to build upwards! Unfortunately, like our last substantial building project in 2011, the builders will no doubt need space to store their equipment and supplies, making car parking spaces more tricky to find. Indeed, our new patients will also put additional pressure on these. If our building planning proposals are successful, we anticipate that these new works will be finished by April 2021.
We will be registering the new patients over the coming weeks but we have already seen a significant influx of registrants. Please be assured that we will do everything we can to ensure that our usual services to existing patients are not affected. However, please do be as patient as possible with our staff whilst we secure our new workforce and start the premises development process.
We expect our phones and front desk to be exceptionally busy while these changes take place. Please do remember that the online services, such as Patient Access enable you to book appointments, order medication and view your medical records summary, which may speed up the process for you. However, we will always endeavour to help you with any of these - just let us know either on the phone or in person.
Online Patient Access and Proxy Access
A unique new feature has been added to the online appointment booking and prescription ordering service called 'Patient Access'. You can now request to act as a proxy for children, relatives and dependants that you care for using Patient Access.
This enables a parent, family member or carer to act on behalf of the patient with their access tailored accordingly.
Appointment booking, repeat medication requests and where applicable, access to medical records, can easily be accessed by the proxy once a relative or person has consented and been linked.
To apply for Proxy Access you will need to complete the following GRMC Proxy consent form and attend the surgery with two forms of ID, one of these must contain a photo. Acceptable documents include passports, photo driving licences and bank statements.
Visit the Patient Access website for further information.
Free Patient WiFi Is Now Available!
Patients can now access free, secure and consistent WiFi within the practice to download health apps, browse the internet and access health and care information.
Click here to read our Privacy Notice.
New Text Messaging Service Now Available
We send our patients text message reminders for pre-booked appointments, as a reminder to book a regular health review or to update their details. In addition to this, the new service means we can be much proactive about some communications, click here to find out more.
Patient Participation Group (PPG)
The purpose of this group, made up of patients, is for participants to represent the views of our patient population and to assist the Practice to provide a high quality, effective and efficient service to all.
More information and a link to contact the chair of the group can be found here. New members are always welcome!
Please click here to see details of our online appointment booking and prescription ordering service. Please note the addition of the facility to view extracts from your electronic medical record.
Click here to find out more information about this new way to get your prescriptions.
Please click here to see our practice leaflet.
Visit our minor illness page for advice on what's 'normal' and when to seek advice from a healthcare professional.
Treat Yourself Better
It can be frustrating when you get struck down with a cough, cold, sore throat, flu or even nasal congestion. Click here to find out how you can 'Treat Yourself Better'.
We Had Our CQC Visit On The 8th May 2018
See the outcome here.